Return Policy
At Exotic Despensary, we value your satisfaction and strive to provide high-quality cannabis products with exceptional service. If you’re not completely satisfied with your purchase, please review our return policy below:
Return Window:
We accept returns within 14 days of delivery.
Eligible Items:
Returns are accepted only for unopened, unused, and sealed products in their original packaging. For health and safety reasons, we cannot accept returns of opened or consumed products.
Non-Returnable Items:
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Used or opened items
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Perishable products
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Clearance or sale items
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Gift cards
Return Process:
To initiate a return, please contact us at exoticdespensary@gmail.com with your order number and reason for return. Our customer service team will guide you through the process and provide a return authorization if applicable.
Return Shipping:
Customers are responsible for return shipping costs unless the item was damaged or sent in error. We recommend using a trackable shipping method to ensure safe delivery.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a full or partial refund will be issued to your original payment method within 5–10 business days.
Exchanges:
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us within the return window.
Contact Information:
For any return inquiries or concerns, reach out to us via:
📧 Email: exoticdespensary@gmail.com
📍 Address: 1000 E MacArthur Blvd, Santa Ana, CA 92707